Refund Policy
Last Updated: January 1, 2024
This Refund Policy describes the terms under which Sharp Content Marketing LLC (“Company,” “we,” “us,” or “our”) issues refunds for marketing services. We are committed to delivering high-quality work and maintaining fair, transparent billing practices. We encourage you to read this policy carefully before engaging our services.
Because our services involve the investment of professional time, expertise, and resources, our refund policy is structured to reflect the nature of service-based work. We do not offer blanket refunds for completed work, but we are committed to resolving legitimate concerns fairly and professionally.
1. Deposits
Most project-based engagements require a deposit of 50% of the total project fee before work begins. This deposit covers the initial research, planning, and preparation work that begins immediately upon project kickoff.
Deposit Refund Eligibility:
- Full Refund: If you cancel a project within 48 hours of paying the deposit and before any work has begun, you are eligible for a full refund of your deposit.
- Partial Refund: If you cancel a project after 48 hours but before the project kickoff meeting, you may be eligible for a partial refund of your deposit, less any administrative costs incurred. The refundable amount will be determined based on the specific circumstances.
- No Refund: If you cancel a project after the kickoff meeting has occurred or after any substantive work has begun, the deposit is non-refundable. The deposit compensates us for the time and resources invested in the initial phases of your project.
To request a deposit refund, you must contact us in writing at timothysharp@sharpmarkllc.com within the applicable timeframe described above.
2. Consulting Services
Marketing consulting services are billed for professional time and expertise. Because consulting time cannot be recovered once it has been invested, consulting fees are generally non-refundable once services have been rendered.
Consulting Refund Policy:
- Scheduled Consultations: If you need to cancel or reschedule a scheduled consultation, please provide at least 24 hours' notice. Cancellations with less than 24 hours' notice may be subject to a cancellation fee equal to 50% of the scheduled consultation fee.
- Completed Consultations: Fees for completed consulting sessions are non-refundable. If you are dissatisfied with the outcome of a consulting session, please contact us to discuss your concerns. We will make a good-faith effort to address your concerns, which may include a complimentary follow-up session at our discretion.
- Consulting Retainers: Monthly consulting retainer fees are non-refundable once the billing period has begun. If you cancel a consulting retainer, you will not be charged for future months, but the current month's retainer fee will not be refunded.
3. Monthly Marketing Services
Monthly marketing service retainers cover ongoing content creation, SEO management, email marketing, social media content, and related services. These retainers are billed at the beginning of each month for services to be delivered during that month.
Monthly Retainer Refund Policy:
- Cancellation: You may cancel a monthly retainer with 30 days' written notice. You will not be charged for months after the cancellation takes effect.
- Current Month: Monthly retainer fees for the current billing period are non-refundable once the billing period has begun and work has commenced.
- Service Interruption: If we are unable to deliver contracted monthly services due to circumstances within our control, we will credit the value of undelivered services to your account or issue a prorated refund for the undelivered portion of the month's services.
- Unused Services: Monthly retainer fees are not refundable for unused services within a billing period. If you are unable to use all contracted services in a given month, please contact us to discuss adjusting your retainer scope for future months.
4. Content Writing Services
Content writing services — including blog articles, website copy, email campaigns, and other written deliverables — involve significant research, writing, and editing time. Our refund policy for content writing reflects the investment of professional time in each deliverable.
Content Writing Refund Policy:
- Before Writing Begins: If you cancel a content writing project before any writing has begun (typically within 48 hours of project kickoff), you may be eligible for a refund of fees paid, less any research or planning costs already incurred.
- After First Draft Delivery: Once a first draft has been delivered, the fee for that deliverable is non-refundable. We include revision rounds in our content writing projects to ensure you receive content that meets your requirements. If you are dissatisfied with a first draft, please provide specific feedback and we will revise the content accordingly.
- Revision Policy: Our content writing services include a specified number of revision rounds (typically two). If content does not meet the requirements specified in your project brief after the included revision rounds, we will work with you to resolve the issue. Additional revision rounds beyond those included in your project may be available at an hourly rate.
- Approved Content: Content that has been reviewed and approved by you is considered accepted and is not eligible for a refund, even if you later decide not to use the content.
5. Cancellation Policy
You may cancel any service engagement by providing written notice to timothysharp@sharpmarkllc.com. The following cancellation terms apply:
- Project-Based Work: Project cancellations are subject to the deposit and refund terms described in this policy. You are responsible for payment of all work completed through the cancellation date.
- Monthly Retainers: Monthly retainer cancellations require 30 days' written notice. You will be billed for services through the end of the 30-day notice period.
- Consulting Retainers: Consulting retainer cancellations require 30 days' written notice. You will be billed for consulting services through the end of the 30-day notice period.
Upon cancellation, we will deliver all completed work product for which payment has been received. Work in progress at the time of cancellation will be delivered upon receipt of payment for the work completed to date.
6. Refund Eligibility
To be eligible for a refund under this policy, the following conditions must be met:
- The refund request must be submitted in writing to timothysharp@sharpmarkllc.com within 30 days of the invoice date or service delivery date, whichever is later.
- The refund request must describe the specific reason for the request and the amount being requested.
- The refund request must fall within one of the eligible refund categories described in this policy.
- Your account must be in good standing with no outstanding unpaid invoices.
We will review all refund requests within 10 business days and respond with our determination. Approved refunds will be processed within 15 business days of approval.
7. Completed Work
Fees for completed work are generally non-refundable. “Completed work” means any deliverable that has been delivered to you, regardless of whether you have reviewed, approved, or used the deliverable.
If you believe that a completed deliverable does not meet the requirements specified in your project brief or Service Agreement, please contact us within 10 business days of delivery to describe the specific deficiency. We will review your concern and, if the deliverable does not meet the agreed-upon specifications, we will revise the deliverable at no additional charge.
We are not responsible for dissatisfaction with deliverables that meet the agreed-upon specifications but do not align with your subjective preferences. We encourage clients to provide detailed project briefs and specific feedback during the revision process to ensure deliverables meet their expectations.
8. Billing Disputes
If you believe an invoice contains an error or does not accurately reflect the services delivered, please contact us within 15 days of the invoice date to dispute the charge. We will review the disputed invoice and respond within 10 business days.
To dispute an invoice, please contact us in writing at timothysharp@sharpmarkllc.com with the following information:
- Invoice number and date
- The specific line item(s) you are disputing
- The reason for the dispute
- The amount you believe is correct
Undisputed portions of an invoice are due by the original due date, regardless of any dispute regarding other portions of the invoice.
9. Chargebacks
We ask that you contact us directly to resolve any billing concerns before initiating a chargeback with your credit card company or bank. Chargebacks initiated without first contacting us to attempt resolution are a violation of these Terms and may result in:
- Immediate suspension of all services
- Referral of the matter to a collections agency
- Legal action to recover the disputed amount plus associated costs and fees
- Reporting to credit bureaus as applicable
We take billing disputes seriously and are committed to resolving them fairly. Please give us the opportunity to address your concern before initiating a chargeback.
10. Exceptions
We may make exceptions to this Refund Policy at our sole discretion in cases of extraordinary circumstances, including but not limited to:
- Significant errors on our part that substantially affect the quality or usability of deliverables
- Failure to deliver contracted services within agreed-upon timelines due to circumstances within our control
- Billing errors resulting in overcharges
Exceptions to this policy are made on a case-by-case basis and do not establish a precedent for future requests. If you believe your situation warrants an exception, please contact us to discuss your circumstances.
11. Contact Information
To request a refund, dispute an invoice, or ask questions about this Refund Policy, please contact us:
We will respond to all refund requests and billing inquiries within 10 business days. Our goal is to resolve all concerns fairly and professionally.